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Home > Frequently Asked Questions

Frequently Asked Questions

Shipping

How long will it take for my order to ship?
All orders are processed and shipped on the day they are received when the order reaches us by 6pm EST Monday through Friday during the winter months, and Monday through Thursday during the Summer.
How much will it cost to ship my order?
We have made it simple and easy for you to calculate your shipping costs. For 2-3 day service, shipped to a single address, one item costs $13.00 and each additional item costs another $4. For Overnight Service, shipped to a single address, one item costs $20.00 and each additional item costs another $5. Please note that these prices apply to items shipped to one address only. To ship items to multiple addresses, please see our Large Orders page or use our contact us form to discuss your specific needs.
How will I know that my order has been shipped?
You will receive a confirmation email with tracking information directly from FedEx once your order has shipped, as well as a delivery notification.
Do you ship during the Summer?
We ship Leonidas Belgian Chocolates year round! However, when shipping to particularly hot climates, we strongly recommend that you select our Overnight Service to guarantee that your order reaches its destination in optimum condition. We WILL NOT ship over the weekend during the Summer – all orders using the 2-3 Day Service received past 6pm EST on Wednesdays, and all orders shipped on our Overnight Service received past 6pm EST on Thursdays, will not be shipped until the following Monday, so the order will not be in transit over the weekend.
Do you ship outside the US?
We do not ship outside of the Continental US. To find a Leonidas Belgian Chocolates retailer near you, please visit www.leonidas.com.
How late can I order during the holidays?
You can view the 2013 Last-Minute Holiday Shipping Schedule here. We do our best to ensure that all orders will be received in time. However, we cannot be held responsible for delays caused by inclement weather in transit. We recommend that in the winter months, especially during the Holidays, you order as early as possible.
Can I order now and receive my shipment at a later date?
Yes, but we are unable to process these requests through our website. To arrange a future delivery date, simply call us during store hours at 1-800-900-CHOC.

Products and Services

Do you offer Gift Certificates?
Yes! We offer Gift Certificates. They will be sent to your recipient via email, and are redeemable on our website for online ordering.
How do I redeem my Gift Certificate?
Gift Certificates are redeemable on our website only. To pay with your Gift Certificate, simply select the appropriate payment method during the Check Out process. If you have any questions, feel free to contact us.
Can you accommodate large orders?
Yes! As a matter of fact, many companies of all sizes use Leonidas Belgian Chocolates for their holiday gift-giving needs. See our Larger Order policies. To ship items to multiple addresses, simply download our convenient Group Order Form and email it to us at cs@leonidas-chocolate.com. If you would like to ship larger quantities to a single address, you can find convenient options to suit your needs on our Group Items page.
Do you offer discounts on large orders?
Volume discounts are available depending on the size, complexity, and timing of your order. Please do not hesitate to call us at 1-800-900-CHOC or email us at cs@leonidas-chocolate.com to discuss your specific requirements.
How can I get more information about Leonidas Belgian Chocolates?
You can sign up for our email service to get a limited number of messages from us. Unlike many other companies, we will not flood your mailbox with unwanted mail. We only send time sensitive reminders for the holidays as well as a handful of special offers during the year, to a maximum of a 12 e-mails per year.

General

How can I get assistance if I need it?
We are here to help. Feel free to call us at 1-800-900-CHOC, or email us at cs@leonidas-chocolate.com. We always answer the phone live during business hours, and will respond promptly to your email. We look forward to hearing from you!
Will I be required to pay Sales Tax?
Because we are based in New York, we are required to collect New York State Sales Tax at 8.875% on orders that are shipped within New York State. NYS Sales Tax is not applicable and will not be collected on any other orders.
What if I made an error in my order?
Please contact us immediately! We understand that mistakes happen and will do everything in our power to make the necessary corrections before shipping. However, once the items have shipped we cannot make any further revisions to your order. Common customer errors include: entering incorrect addresses, selecting the wrong item or quantity, etc. Please double check your order carefully before submitting!
Do you have any other locations?
Yes! You can also find Leonidas Belgian Chocolates at our downtown Manhattan MANON Cafe locations, which all have large selections of pieces and gift boxes to choose from. We also have several other locations across the US. Search www.Leonidas.com for a store in the United States