"Release Signature": Please indicate on your order if there will not be someone to receive the package at its destination or if you would like us to send it "no signature required" so that it is left at the door.
Summer Service (mid May to mid September) and hot destinations: We strongly recommend that you choose the Overnight Service and remind you that we will not ship “over the weekend” during the Summer to ensure that your package does not sit for an extra two days with the carrier in hot weather.
Winter and weather related delays: do note that we cannot be held responsible for delays caused by inclement weather in transit and recommend during the Winter months (and more so during the Holidays) that you order earlier rather than later to avoid disappointment.
Holidays aside, all orders are processed and shipped on the day they are received when the order reaches us by 6 pm EST Monday through Friday during the Winter months and through Thursday during the Summer. Orders received after that time will ship on the following Monday: That is to say that all orders received after 6 pm EST on Thursdays during the Summer months will not be shipped until the following Monday (and delivered until Wednesday).
During the holidays, and this especially in December and for Valentines’ Day, all orders are processed on a "first come first served basis" and while we always endeavor to process all orders on the day they are received, we do appreciate advance notice to guarantee your satisfaction.
More about Shipping Rates and Service
Shipping rates are based on the type of service and the number of items in each shipment. The initial basic charge includes freight on the chosen level of service as well as a $3 packing fee to cover for the cost of the protective Styrofoam container and shipping carton.
Each additional item shipped in the same carton to the same address carries a “per item” additional charge of $4 on the 2-3 Day Service and $5 on the Overnight Service to account for the additional Styrofoam container(s) and the total shipping weight and size of the shipment.
We regret that the fragile nature of our products prohibits us from offering slower and less costly shipping options.
More about Service and Prospective Delivery Dates
Please do keep in mind that Saturdays and Sundays do not count as Business Days and that we can only ship same day till 6 pm EST. Orders received after that time will not be processed until the following day.
On the 2-3 Day Service, your order should be delivered within 2 to 3 business days.
On the Overnight Service, your order should be delivered on the next business day.
However, do note that we are dependent on the carriers’ geographic coverage and that for some destinations and remote locations service may take an extra day.